Payment Options

Part 1: How it works

Shop now. Pay later with Klarna.

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It's a safe and simple way to get all your latest Boux must-haves when you want.

Here’s how it works:

Step 1. Add products to your cart and select “Klarna” when you check out

Step 2. Enter a few personal details and you’ll know instantly if you’re approved

Step 3. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Part 2: Payments information

Pay in 30 days
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees. No impact to your credit score.

Paying after delivery allows you to try before you buy and is the easiest way to shop online.

• Complete the payment in full after purchase at no added cost

• Report returns directly in our app and only pay for the items that you keep

• Not making your payment on time could affect your ability to use Klarna in the future

• Debt collection agencies are used as a last resort.

You must be 18+ and a UK resident to be eligible for this credit offer. Pay Later Terms and Conditions

Pay in 3 interest-free instalments
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.

No interest. No fees. No impact to your credit score.

• A new way to pay that's an alternative to a credit card.

• 3 instalments gives you flexibility to shop without interest or hidden fees.

• Not making your payment on time could affect your ability to use Klarna in the future.

• Debt collection agencies are used as a last resort.

You must be 18+ and a UK resident to be eligible for this credit offer. Pay in 3 Terms and Conditions

Part 3: About Klarna

Pay online or in the app
Review your latest purchases and make payments in the Klarna app or online.

• Download the Klarna app: https://www.klarna.com/app

• Log in online: https://app.klarna.com/login

• Chat with customer service: https://www.klarna.com/uk/customer-service/

Safe and secure
With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.

Frequently asked questions
Visit our FAQ (https://www.klarna.com/uk/customer-service/)page to find out more about using Klarna.

Returns
If you pay using Klarna, you will need to send your return to our warehouse. Refunds will be made to the original method of payment.

About Klarna
At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.

• More than 90 million shoppers are using Klarna.

• 200,000 retailers are working with us worldwide.

• We’re one Europe’s largest banks and we’ve been powering online checkouts for over 15 years.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

Boux Avenue is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.

Our chic gift card presented in an elegant pull-out gift box is the perfect gifting token. We love this sophisticated card which can be free to spend online or in-store, the card can be kept and topped up in-store and is available to purchase in values from £5 to £50.

The full terms and conditions for our fabulous gift cards are as follows;

• Your fabulous gift card can be used in full or part payment against all beautiful purchases at Boux Avenue stores and www.bouxavenue.com for UK order or over the telephone with our customer service team.

• The total value of your beautiful purchases will be deducted from the balance of your gift card until it reaches zero.

• You can add value to your gift card in-store from a minimum shopping credit of £5 up to a total maximum of £250.

• Your gift card will automatically expire 24 months after the last time you use it to make a purchase or top up the value.

• Boux Avenue does not accept responsibility for your gift card if it is lost, stolen or damaged.

• Your gift card remains the property of Boux Avenue Limited and is not a cheque guarantee, credit or charge card. It is not for resale and cannot be exchanged for cash or refunded.

• For our refund policy please see www.bouxavenue.com/customer-services/delivery-and-returns.

• If you find a gift card please cut in two and return to Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR.

The following Terms and Conditions (the “Terms”) together with the Boux Avenue website terms and conditions and the privacy policy apply to the issue and use of the Boux Avenue VIP Card (“VIP Card”, “Card”) promoted and operated by Boux Avenue Limited (“Boux Avenue”).

1. Becoming a VIP loyalty customer entitles you to use the VIP Card at any UK Boux Avenue store and online at www.bouxavenue.com. Applying for, or using, a VIP Card will constitute acceptance of these Terms. You should therefore read them carefully.

2. You can apply for a VIP Card free of charge at any Boux Avenue store and online at www.bouxavenue.com. Any change in your postal or email address should be notified to Boux Avenue either online or by contacting our customer services team. VIPs must be individuals, resident in the UK and be 16 years of age or older.

3. VIP Cards remain the property of Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR. Registered in England, Company number 7191520. VIP Cards should be destroyed or returned to Boux Avenue when no longer valid for use.

4. The VIP Card is a promotional loyalty card and not a cheque guarantee card, debit card or credit card. You cannot transfer your VIP Card or any of the points credited to it to any other person. The Card is only for personal use.

5. VIPs will accumulate points when they make qualifying Boux Avenue purchases. One point is earned for every £1 spent in any Boux Avenue store or online and can be used at any time on your future Boux Avenue purchases, for example, 100 points will earn you £3, subject to the terms set out below or in the terms relating to any promotions and offers operated by Boux Avenue from time to time and may not be earned, held, transferred or otherwise traded in any other way.

6. The number of points earned from a qualifying purchase may vary from time to time at Boux Avenue’s sole discretion.

7. Points cannot be earned when purchasing gift cards/vouchers.

8. The following terms shall apply to the use of the VIP Card:

• The points credited to the VIP Card may be redeemed as part or in full payment for qualifying purchases in Boux Avenue stores and online. If the product purchased is valued less than the points credited to the Card, then the remaining points balance will be retained on the Card and can be used for future transactions.

• Only one VIP Card can be used per transaction.

• The VIP scheme is not available on orders outside of the UK

• Any refund of items purchased using VIP Cards will be made by crediting the applicable amount back on a Boux Avenue Gift Card.

• The balance held on the VIP Card may not be redeemed for cash under any circumstances.

• The VIP Card cannot be used in conjunction with any other discount or privilege card.

• Any points credited to the Card are personal to the individual VIP Card and cannot be transferred or combined with another account to redeem a reward.

• Members will receive regular email updates of their points balance on their Card. This information will also be available to VIPs online at www.bouxavenue.com/vip or by calling the Customer Service number online. Boux Avenue may correct a balance if it is shown to Boux Avenue’s reasonable satisfaction to be incorrect. In such cases, Boux Avenue’s decision will be final.

• From time to time VIPs may also earn additional point awards or benefits offered by Boux Avenue at its sole discretion and any such awards or benefits may be subject to additional terms and conditions, which, if applicable will be notified to VIPs in correspondence and/or in store at the time of the award/offer.

• Boux Avenue accepts no liability for any lost VIP Card which is the responsibility of the VIP to keep safe. If a VIP loses their Card, any points accumulated on the Card will be deemed to be lost unless the VIP contacts Boux Avenue as soon as the VIP becomes aware of the loss. The balance may be transferred to a new Card at Boux Avenue’s sole discretion.

• By registering for a Boux Avenue VIP Card you will receive emails containing your card balance, promotional offers, competitions and the latest Boux Avenue news and events. There is a link at the bottom of each and every email that we send to you that allows you to easily opt out of receiving further marketing emails. Whilst you remain opted in for such communications, Boux Avenue will review your purchase history to provide you with relevant offers and information based on your preferred products. Boux Avenue will only process your data in accordance with the Boux Avenue website terms and conditions and Privacy Policy.

• These Terms may be changed at any time at the sole discretion of Boux Avenue and VIPs will be deemed to have accepted the updated Terms each time they go online at www.bouxavenue.com/vip, or when they use their VIP Card. As such you are strongly encouraged to review these Terms from time to time.

• Boux Avenue may suspend or terminate the VIP Card scheme at any time at its sole discretion. In such event the VIP will be notified. Boux Avenue reserves the right to cancel any VIP Card which has not been used for a period of 24 months at which time you will be notified of the proposed cancellation and any unused points on the Card will be lost.

• You may cancel your VIP membership at any time by contacting Customer Services or online at www.bouxavenue.com/vip.

• The limit of Boux Avenue’s liability under these Terms will be exclusively to a VIP who suffers a direct loss as a result of Boux Avenue’s breach of these Terms and in those circumstances Boux Avenue’s sole liability will be to credit the VIP’s card with any points which has been wrongly deducted or which should have been credited to the Card.

• These Terms and any dispute, claim, or non-contractual obligations arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England, and you irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter.